Client Relationship Officer 

An opportunity exists for an experienced Client Service Officer to work with people with a disability. The successful applicant will be joining an energetic and supportive team based in Carlton.

  • Full-time position;
  • City location close to public transport and other amenities;
  • Generous salary with the option of salary packaging;
  • Supportive team environment;
  • Immediate start.


  • Manage complex client rostering system;
  • Support Clients in transferring to the NDIS and ensuring their goals are being met;
  • Develop and maintain close professional relationships between clients their support networks and IDS;
  • Conduct staff assessments to ensure support provided meets our client’s expectations;
  • Reconcile client’s expenditure on a weekly basis;
  • Liaise with team members to eliminate service delivery gaps;
  • Respond to and record client shift changes;
  • Manage new client enquiries and engagement;
  • Develop relationships with relevant government and community organisations.

What you bring:

  • A background and proven experience in rostering systems
  • Strong client service skills and the ability to manage telephone and face to face enquiries in a cordial, professional and helpful manner;
  • Ability to develop networks, rapport and influence with both internal and external parties (potential clients);
  • Robust interpersonal, communication and business development skills to extract key and relevant information in conversations;
  • A positive attitude towards people with disabilities and alignment with IDS’ Values;
  • Well developed capacity to manage the competing demands of a busy environment, work to deadlines and maintain attention to detail;
  • Excellent Microsoft office and computer skills;
  • Ability to work independently and as part of a team.

How to apply:

Applicants should submit their CV together with a covering letter detailing their experience and qualifications by emailing:

Applicants will be required to undertake a psychometric test and police check.

Disability Support Workers 

Full and part-time positions:

IDS is currently seeking support staff across Melbourne who can provide support services to our clients (people with a disability). The successful applicants will be joining an energetic and supportive team based in Carlton.

  • Immediate start;
  • Regular shifts;
  • Supportive team;
  • Above award + penalty rates.

The Role: 

IDS  has a number of vacancies for full-time Disability Support Workers across Melbourne.  This is a great opportunity to work in an organisation where you can make a difference to the lives of our clients within a supportive team environment.

Mandatory requirements: 

  • Certificate III in Disability (Minimum qualification requirement);
  • Current manual handling and first aid certificate;
  • An understanding of person-centred practices;
  • A Victorian driver licence plus own care;
  • High-level communication skills;
  • Willing to undertake a psychometric test;
  • Criminal History Check and Working with Children Check.

Desirable requirements: 

  • Certificate IV in Disability;
  • An understanding of person-centred practices;
  • Mental health experience;
  • Two years experience, working with clients with high needs and intellectual disabilities.

How to apply:

Applicants should submit their CV by email to: