We take your privacy seriously
The staff and management at Independent Disability Services (IDS) respect your privacy rights. We are committed to protecting the confidentiality of the information held by us.
- IDS is required to comply with the Information Privacy Principles contained in the Information Privacy Act Victoria.
- We are also required to comply with the National Privacy Principles contained in the Privacy Act 1988.
If you have any questions about privacy that are not answered below, please contact an IDS team member.
Why we need information about you
The information we collect helps us to provide services that meet your needs and requirements. We also use the information we collect to manage better and plan the services we offer.
What information do we collect about you?
We hold records for each person receiving a service from IDS; this includes; your name, contact details and service agreement.
Other details such as your care plan, information about your personal needs, special requests and conversations you have with our team members that are relevant to the services we offer are kept on your client case notes. We update this information each time we speak to you.
From time-to-time, we may also collect information from other providers who may be working with you (such as health professionals, care agencies, etc.) We will only do this if the information is necessary for us to provide you with the services you have requested and if you have given your consent for the information to be shared.
Can you access your information?
Yes, you have a right to request access to your information. If you would like to see the information we have about you, ask your IDS team member to arrange a time when you can come to our office to view your records.
If you believe any of the information we have is not correct, you can ask for it to be corrected.
Who else can see your information?
Your information can only be seen by the IDS team members in the service involved in your support. Otherwise, we only release information about you if you agree or if we are required by law, such as in a medical emergency.
You have a say in what happens to your information
When you become a client of IDS, you will be asked to complete a ‘Consent to Collect and Release Information Form’. On this form, you can tell us who we can share information with and what information we can share.
You have the choice not to share some of your information or restrict access to your client record, but it may affect our ability to provide you with the services.
If a person cannot give consent to information being shared or make a decision about personal privacy, IDS will request the form be completed and signed by the person’s nominated representative on their behalf.
How we protect your information
All client information we collect is held as an electronic record (for example, entries in our customer database). All IDS electronic records are held on a secure server that is password protected to ensure only IDS team members involved in the delivery of your service have access to your records.
How to make a complaint if you believe we have inappropriately disclosed your information
If you believe that we have not dealt with your information in accordance with the law, you may make a complaint to us. Your complaint must be in writing and include your address and full details of the complaint.
Privacy complaints should be sent to:
The Chief Executive Officer
Independent Disability Services, Level 3, 60 Leicester Street, Carlton Victoria 3053.
You have the right to request the support and guidance of family, friends, carers and independent advocates to uphold your rights and represent you.
We will process and respond to your complaint within 28 business days from receipt. If you are not satisfied with our response, you may make a complaint to the relevant Privacy Commissioner. For more information about the complaint procedures, please contact us.