Introducing Susan Johnson

IDS is excited to announce Susan Johnson has joined the team replacing Jo Fernandes as our new Client Relationship Officer.

We set a very high bar for prospective employees who apply to join our team. However, Susan’s experience, qualifications and personality made her engagement a straightforward decision to make. Susan joins us from Plan Partners having moved down from Ayr in Queensland last year.

Susan brings 13 years of experience in employment, aged care, mental health and disability support. Susan’s career high points include the development and roll-out of a respite program for carers of people with mental health conditions. Susan also managed 30 staff across two sites, providing Disability Employment Services and Job Active contracts to over 700 clients for three years.

The move from country Queensland to Melbourne followed a short holiday. “I fell in love with the place, the buzz in the city, the ease you can travel around and the fact you can get everything you want within a five-minute drive. Believe it or not, I find living in the City more relaxing than the country”.

There is still a strong connection with her home state, Susan’s eldest daughter is still living in Townsville, North Queensland while studying at university and her parents still live in Emerald. However, there are no regrets regarding the move south. “Life in Ayr could be claustrophobic, especially in the roles where I was working. I was meeting with people in my work role and then regularly bumping into them in the street”

For Susan, the opportunity to move from Plan Partners and work with the team at IDS was clear-cut. Having worked with Janelle Summers (IDS Operations Manager) supporting shared clients. Susan was impressed with the focus IDS place on client satisfaction and was keen to be in a role where she was able to build relationships and have a direct impact on improving the lives of the people she supports.

Susan has a simple philosophy on life, “Take time out and just breathe and if that doesn’t work, go for the coffee and cheese”.