Personal Support

IDS staff are experienced in a wide range of personal support activities. They can provide ongoing support for daily tasks, including:

• One-on-one support
• Accompanying you to appointments
• Personal care, showering and dressing
• Mobility and transfers
• Toileting and continence management
• Communication aids assistance
• Technology support
• Telephone check-up as part of our home-calling service

Eligibility

There are no restrictions, although all of our services attract a fee. We welcome the opportunity to discuss how IDS can help you live the life you want.

Fees

The fees you pay depend on the services and support you select and reflect those allocated by the funding agency (NDIS, WorkSafe or TAC). We will negotiate an individual agreement, tailored to meet your unique needs. There are no hidden charges, and we offer an easy to follow approval and payment process, with monthly statements.

IDS Client Team

Each of our clients are supported by a small dedicated team who understand their needs and work together to create support services that align with their goals.

Your Key Worker will:

• gain feedback on whether we are progressing towards your goals
• develop ways to improve/be proactive
• train new workers on the client’s team

Your Team Leader is the go-to person for:

• any questions
• rostering updates
• ensuring we are exceeding expectations

Our Client Service Manager works together with clients, Team Leaders and Key Workers to ensure we are providing services that are consistent, tailored, and pro-active.

IDS support staff

Our Support Workers provide help with:

Personal support such as showering, dressing, mobility and transfers, toileting, and communication aids.

Domestic support such as home cleaning, meal preparation and attending appointments.

Community access such as coordinating transport and building links to local community.