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Client Update (08-07-20)

By July 8, 2020News


Thank you to all our clients, their families and carers for your continued engagement and input during this transition.

Introducing our Team Leaders

As you may have read in our previous correspondence (IDS Begin a New Journey), we are creating teams with our clients to enable greater engagement and to ensure we create a service that is more responsive.

The first stage of this was nominating, from within our talented pool of workers, Team Leaders. All those nominated are exceptional and it was a daunting task to select just three.

We are pleased to announce that our new Team Leaders are:

  • Somalie Cook

  • Kieu Nguyen

  • Jackie Yshakoff

Our Team Leaders have experience working as Disability Support Workers, and each bring with them enthusiasm, eagerness to learn and do better, and a wonderful breadth of skills.

All our clients will have a Team Leader who will be calling to introduce themselves from this week onwards. The Team Leader will be an essential point of contact for our clients, their families, and carers.

The next addition to the team for each client will be the Key Worker, who will be a current worker in our client’s team and who the client deems as best suited. The Key Worker will be a further point of contact for clients, their families, and carers. This will be determined in collaboration with our clients once Team Leaders have acquainted themselves.

We are excited to be part of this collaborative team approach to client care and welcome any feedback from anyone in the IDS community.

Questions or Further Information

If you need any further clarification or have any questions or concerns, please call the office on 9340 5100 or email at

Stay safe, stay healthy and we will be in touch with you again soon.

Binti Singh
Acting CEO



If you have a question or concern related to this article, email or phone 03 9340 5100.