Independent Disability Services (IDS) provides personalised disability support services in Craigieburn, Roxburgh Park, Greenvale and surrounding Hume communities. Our support is delivered in your home and in the community, with services tailored around your needs, goals, routines and preferences.
IDS provides three core services in NDIS Disability Support Services Melbourne region: Domestic Support, Personal Support and Community Access. You can use one service or combine supports where appropriate. IDS uses a small, consistent group of disability support workers rather than treating each shift in isolation. Workers are matched with consideration for your needs, preferences and location, with additional support from the wider IDS service team. IDS is a Melbourne not-for-profit organisation established in 1986 and a registered provider with NDIS, TAC and WorkSafe.
Have a question about supports, funding, or checking availability in Craigieburn & Hume? Let us know how we can help.
Craigieburn and the broader City of Hume represent dynamic, rapidly growing residential communities in Melbourne's vibrant outer north. Combining established family precincts around Craigieburn Plaza with expansive contemporary master-planned estates such as Highlands, Aston, and Annadale, Hume is home to individuals and families who value independence, active community connections, and flexible day-to-day living.
Independent Disability Services delivers personalised in-home core assistance and community participation directly to participants' residences across Craigieburn, Roxburgh Park, Greenvale, and adjacent northern suburbs. Rather than requiring clients to commute to a clinical day centre or fixed hub, our qualified disability support workers travel straight to your door. We provide reliable one-to-one assistance that aligns seamlessly with your personal schedule—whether that entails managing morning personal routines in your home, undertaking grocery shopping and meal preparation, or heading out to enjoy local amenities like Craigieburn Central, the Hume Global Learning Centre, and warm water therapy at Splash Aqua Park and Leisure Centre.
Our person-centred approach ensures that your support is consistent, respectful, and directed by you. With strong connections across outer northern Melbourne, IDS supports participants throughout Craigieburn and surrounding Hume neighbourhoods to live safe, self-determined lives in the comfort of their homes and communities.
IDS Headquarters Note: Independent Disability Services operates its single administrative office at 11 Clarence Street, Bentleigh East VIC 3165. While our headquarters are in Melbourne's south-east, our support workers travel directly to clients' homes and community settings across Craigieburn and outer northern Melbourne. We do not operate a walk-in day facility or clinic in Craigieburn.
Domestic Support, Personal Support, and Community Access (single or blended).
Direct to your residence and community; no forced hubs or day centres.
Active across 3064, Roxburgh Park, Greenvale, Mickleham, and northern Melbourne.
Full registration with NDIS (#4050000327), TAC, WorkSafe, and fee-for-service.
Standard active support hours, plus overnight and sleepover shifts by arrangement.
Strict adherence to the published NDIS pricing schedule; clear itemised monthly billing.
Self-referral, families, nominees, or independent Support Coordinators.
Call 03 8658 3193 to check current worker capacity for your postcode.
We focus on active participation in the places you know and love across Craigieburn and Hume, with door-to-door access to all key local infrastructure:
Choose an individual service or build a blended plan that supports your daily rhythm at home and in the community.
Maintain comfort, order, and independence in your Craigieburn residence. We assist with everyday household routines, meal preparation, shopping at Craigieburn Central or Craigieburn Plaza, laundry, vacuuming, and keeping living areas hygienic and organised.
Respectful one-to-one daily care in your Craigieburn home, delivered with patience and dignity. Our experienced workers support morning and evening routines, showering, dressing, grooming, hoist transfers, mobility, and medication prompting.
Getting out into Craigieburn and Melbourne. Enjoy trips on the Craigieburn train line, Splash Aqua Park hydrotherapy sessions, walking the Highlands Lake trails, attending library programs, and participating in local community events.
Not sure where to begin? Many of our participants combine two or more services. Here is how our supports fit real-life weekly goals:
Ideal if you manage personal care independently but need assistance keeping your Craigieburn home clean, preparing fresh meals, or doing laundry.
Designed for morning wake-up routines, showering, dressing, hoist transfers, or evening preparation with dedicated, respectful support workers.
Focused on active civic inclusion: attending Splash Aqua Park, visiting the Hume Global Learning Centre, or shopping at Craigieburn Central.
Combine morning personal care, an afternoon domestic clean, and weekly community outings with the same familiar team of matched workers.
Our service team will discuss your NDIS goals and review what is possible with your budget.
Independent Disability Services workers support participants with safe, accessible transport throughout outer northern Melbourne. Whether building independent public transit confidence or needing accompaniment, we know Hume's transport network well.
Craigieburn Railway Station serves as the accessible terminus for the Craigieburn metropolitan line, featuring ramp access, tactile platform tiles, and hearing loops. Key local bus routes (including 529, 532, 533, and 544) link residential estates like Highlands and Aston directly with Craigieburn Central and Roxburgh Park Station.
The Hume Highway and Hume Freeway (M31) provide fast arterial links across northern Melbourne, supported by Craigieburn Road, Grand Boulevard, and Mickleham Road. Our workers can provide reliable transport accompaniment in accessible vehicles, rideshares, or taxis to appointments throughout the northern region.
Modern residential neighbourhoods in Craigieburn boast wide, level concrete footpaths with pram ramps and signalised crossings. Ample accessible parking bays and step-free entrances are standard throughout Craigieburn Central, the Hume Global Learning Centre, and Splash Aqua Park.
We understand that Support Coordinators need prompt communication, transparent billing, and reliable worker matching for clients in outer northern Melbourne. IDS provides consistent service agreements, clear shift reporting, and prompt monthly billing aligned precisely with NDIS line items.
Dedicated partner desk active 6:00 AM – 10:00 PM, 365 days a year for roster queries and intake.
Call 03 8658 3193 Email support@idsa.org.auYou should not have a parade of unfamiliar faces entering your private home. IDS matches you with a dedicated cluster of 2 to 4 workers who learn your habits, routines, and preferences.
We make the onboarding process straightforward, respectful, and free from administrative stress.
Complete our brief online referral form or phone our service office directly on 03 8658 3193.
An IDS Intake Coordinator reviews your goals, funding, and requested times, reaching out within 1–2 business days.
We meet at your home in Craigieburn or over video to shape your service agreement, schedule, and support notes.
We match vetted support workers who fit your routine, introduce them, and start your first session with care.
Independent Disability Services provides support under multiple Australian funding schemes as well as self-funded arrangements. We adhere strictly to the NDIS Pricing Arrangements and Price Limits.
We charge within official price limits with zero establishment fees or arbitrary exit penalties.
View Current IDS PricingFor nearly four decades, IDS has championed self-directed support across Melbourne, staying true to a mission of independence rather than institutional care.
Clients and Carers Have a Real Voice
Every dollar we receive is directed back into high-quality staffing, ongoing worker development, and person-centred support systems. We answer to our clients and community, not external commercial shareholders.
Full compliance with the NDIS Quality and Safeguards Commission standards, rigorous staff screening, and formal incident management protocols ensure continuous safety and professional accountability.
Hear directly from the people and families who partner with IDS across Melbourne.
"Having the same two support workers every week means I don't have to explain my morning routine again and again. It gives me peace of mind and true independence."
"My support worker joins me at Splash Aqua Park twice a week for hydrotherapy and then we head to Craigieburn Central for lunch. The team is genuinely enthusiastic and reliable."
"As a support coordinator managing complex NDIS plans, IDS is my go-to provider in Hume. Their roster communication is second to none and billing is always crystal clear."
Find answers to common questions about our disability support delivery, suburbs served in Hume, and intake procedures.
Explore our localised disability support services across neighbouring northern Melbourne communities:
Whether you are organising your first NDIS plan, reviewing current provider arrangements, or seeking trusted support workers in Craigieburn and the City of Hume, our team is ready to listen. We provide calm, transparent, and experienced guidance with zero sales pressure.
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