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Client Update (24-07-20)

By July 24, 2020May 31st, 2024News

Thank you to all our clients, families and carers for your continued engagement and patience as we continuously adapt to the climate of COVID-19.

Mandatory Wearing of Masks

As cases of COVID-19 rise in Melbourne, it is important we all remain safe and well.

Wearing masks is now mandatory for all Victorians when leaving the house for one of the four essential reasons. Therefore, our Disability Support Workers are required to wear face masks when working with you.

If for any reason our staff member is not wearing a face mask when working with you, please advise us as soon as possible. You may call the office on 9340 5100 or email at

We provide all IDS staff access to free masks, hand sanitiser and gloves, available from our Head Office. Our staff are also reimbursed for the purchase of masks if they have not been able to make it into the office. We are currently waiting for an order of face shields to arrive, for staff who would like extra protection.

In addition to masks, gloves, and hand sanitiser, mandatory COVID Infection Control training has been completed by all our staff.

Feeling Unwell or Close Contact

If you have even very mild symptoms or are feeling unwell, please call us straight away (including after hours) on 9340 5100.

To ensure everyone is safe and well, where our staff are displaying any symptoms or have had contact with a person that has tested positive for COVID-19, we request that they get tested and stay at home until the test has returned a negative result.

Pricing Updates

On 1 July, the NDIA released changed to NDIS pricing for disability service providers. Updated pricing for IDS services are now available via our website, but we will be mailing out further information about these changes in the coming week. In the meantime, if you have any questions, please phone or email us.

A document outlining the pricing changes is available here. NDIS Pricing Changes in Easy Read Format is available here.

Staffing Updates

A Warm Welcome to Amaya Bell

A final addition to our client services team, we welcome Amaya Bell, our new Client Services Manager. Amaya has a background in counselling and extensive experience working in disability services. She is a warm, empathic, and positive person and we are chuffed to have her on board!

Renzo’s Return

I am also pleased to announce our CEO, Renzo Sgarbossa will be returning to IDS on Monday 3 August. I am grateful to have been given the opportunity to serve during this time. Thank you to all of you and I am looking forward to welcoming Renzo back on deck.

Questions or Further Information

If you need any further clarification or have any questions or concerns, please call the office on 9340 5100 or email at

Stay safe, stay healthy and we will be in touch with you again soon.

Binti Singh
Acting CEO


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If you have a question or concern related to this article, email or phone 03 9340 5100.